Wireless Dehumanization
By Becca Gibb Wireless connections, like a customer support chat, can be a great way to connect peopleâuntil it’s not. Under the guise of looking for information about his paycheck, a caller named Brad bullied the customer support rep assigned to the chat to âteach a lesson to the younger generation.â The anonymity made it easy for Brad to feel disconnected from the person he … Continue reading Wireless Dehumanization