Wireless Dehumanization
By Becca Gibb Wireless connections, like a customer support chat, can be a great way to connect people—until it’s not. Under the guise of looking for information about his paycheck, a caller named Brad bullied the customer support rep assigned to the chat to “teach a lesson to the younger generation.” The anonymity made it easy for Brad to feel disconnected from the person he … Continue reading Wireless Dehumanization