By: Tyler Curtis
In March of 2021, Abbie Anderson from the Marriott Student Review’s Podcast team interviewed Dr. Mark Keith, an associate professor of Information Systems in the Marriott School at BYU. In this episode (found under March 23, 2021) Dr. Keith and Abbie discuss Information Systems and the basics of the major, share tips on being successful in the Information Systems Program, and talk about Dr. Keith’s beginnings Information Systems and how that led his decision to enter the realm of academia.
About Information Systems
Upon being asked about his recent experiences with Information Systems, Dr. Keith replied, “I.S. is about solving unstructured problems with technology, specifically with business problems…these are things you can’t program to be automated…and what I like about I.S. is that the problems change and the solutions change, too, constantly, because technology changes. So I find myself constantly amazed at what’s possible.” He goes on to explain that what he enjoys about working with I.S. is discovering new technologies, far before the average consumer would, that can provide solutions that were believed to be impossible. that solve problems he believed were not possible.
Dr. Keith’s Path to Information Systems
Dr. Keith explained his interest in I.S. started on his mission when he saw another missionary use “this new program called Excel,” which he believed to be what Computer Scientists worked with. Upon completing his mission, however, his mission president encouraged him to pursue an MBA instead; his response: “Information Systems gave me the best of both worlds.”
Due to a tough job market in the early 2000s, Keith reluctantly decided to go on to pursue a Master’s in Information Systems Management with the Marriott school. During his final year of his degree, he was invited to take a pre-PhD course, which he loved so much that he went to ASU to earn his PhD. Though he originally had not pursued this path, he explained that he loved how his path turned out, he loved his career, and wouldn’t change a thing.
Successful Teamwork with Differing Personalities
Keith explained the process of designing the team aspect of the I.S. program. Upon acceptance into the program, students are placed into teams with people of different personalities. Originally, they had organized it in the reverse: placing individuals with similar personalities together. However, they discovered that doing so was only beneficial for the first semester while learning new material. Once they discovered that the highest-performing teams were composed of differing personalities, they made the switch. In addition to this, they found that teams composed of men and women consistently outperformed teams composed of just men, or teams of just women.
Being Successful in the Program and a Lesson To Understand
Dr. Keith shared his knowledge and experience concerning the idea that confidence in yourself leads you to success. He shared a self-efficacy theory that suggested that “our confidence in our ability to solve a problem, often is a better indicator of our performance than our actual ability to solve a problem.” He explains that he has seen this in the I.S. program year after year—individuals who are very capable but are not confident in themselves, ultimately do not perform as well as less-capable students who are confident in themselves. He further proved this idea by saying, “What confidence does for us, is it causes us to persist,” further explaining that confident individuals approach problems proactively: if they don’t know something, they’ll persist in actively finding a way to solve it.
I highly recommend listening to the full episode to hear Dr. Keith explain these concepts in detail, and share more great advice.